Our customer
Our customer is a leading digital communications company and global mobile network operator.
Support delivered
- Takeover of Client´s Shared Service Centre in Czech Republic with team of almost 40 employees
- Management of team delivering comprehensive accounting services in Czech Republic and Slovakia
- Management of compliance requirements
- Detailed management reporting – KPIs met every month at least at 99,99%
5years
Cooperation
Since 2016
10%
Increased efficiency
Redefined activities and responsibilities
75%
Better control
Decreased error rate
99.99%
KPIs met
Every month
Our accomplishments
- Taking over of activities performed outside Europe we decreased error rate by almost 75% and ensured better control over the current processes as well
- Efficiency improvements by almost 10% by better split of activities, responsibilities and change of team structure
- Reduction of time spent on HR processes, such as hiring of new employees, evaluation, trainings etc. on Client´s side by 100% leaving this responsibility at Accace´s end
- Taking over this project we increased our headcount by almost 40% in Czech Republic while successfully managed the handover of the agenda
