BPO Project Manager at Headquarters

Are you business oriented person ready to showcase your skills internationally? Do you have some knowledge of payroll and accounting processes and the abilities to handle complex technical projects? We might have a spot just for you. In Accace, one of the fastest growing consultancy and outsourcing companies in our region, we are currently looking for a new BPO Project Manager.

The perfect candidate for the position of BPO Project Manager is someone active, organized, with great communication skills and pro-client approach. Good strategic thinking and decision-making skills are also highly desirable. Previous experience in managing IT projects is a great advantage.

The perk of this job position is the opportunity to work on international projects in a great team either from any of our offices or remotely.

Have we caught your attention? Read on!

Key responsibilities

Project Management – Leading and participation in various types of projects:

• Implementation and delivery of complex solutions for Accace clients including technology and integration elements,
• Global management of cross country projects / programs,
• Implementation of new client services,
• Implementation of new services for existing clients,
• Complex ad hoc tasks after implementation, which require Project Management Approach,
• Analyzing the project scope and/or client requests, processing the requirements, solving the related problems,
• Support to internal or clients teams during implementation of new solutions in close co-operation with IT teams,
• Coordination of implementation team and local consultants,
• Communication with the clients and also with the internal users, processing their requirements to customize processes and systems to their needs,
• Client relationship

Account Management – Account management of clients in BAU (Business as usual):

• Change Management,
• Maintain the service quality and look for opportunities for services extension and continuous improvement,
• Single point of contact and escalation point,
• Service Management Review,
• Billing – preparation and revision of invoice inputs and potential clarification with clients,
• Client relationship

Requirements

• Experience in a similar position (Project Management, Account Management, Management of clients requests) for at least 3 years
• Knowledge of English at advanced level (C1)
• Advanced knowledge of Microsoft 365, Basics of Microsoft Project
• Payroll or accounting background is advantage
• Great communication (both written and verbal), presentation skills and pro-client approach
• Strategic thinking, negotiation, attention to detail, organizational and decision-making skills are expected
• Ability to speak any other foreign language than English is an advantage

What we offer