BPO Project Manager at Headquarters

This position is no longer available. We are always looking for talented candidates so feel free to submit your CV or look for similar available jobs in our current list of open positions.

Are you business oriented person ready to showcase your skills internationally? Do you have some knowledge of payroll and accounting processes and the abilities to handle complex technical projects? We might have a spot just for you. In Accace, one of the fastest growing consultancy and outsourcing companies in our region, we are currently looking for a new BPO Project Manager.

The perfect candidate for the position of BPO Project Manager is someone active, organized, with great communication skills and pro-client approach. Good strategic thinking and decision-making skills are also highly desirable. Previous experience in managing IT projects is a great advantage.

The perk of this job position is the opportunity to work on international projects in a great team either from any of our offices or remotely.

Have we caught your attention? Read on!

Key responsibilities

Project Management – Leading and participation in various types of projects:

  • Implementation and delivery of complex solutions for Accace clients including technology and integration elements,
  • Global management of cross country projects / programs,
  • Implementation of new client services,
  • Implementation of new services for existing clients,
  • Complex ad hoc tasks after implementation, which require Project Management Approach,
  • Analyzing the project scope and/or client requests, processing the requirements, solving the related problems,
  • Support to internal or clients teams during implementation of new solutions in close co-operation with IT teams,
  • Coordination of implementation team and local consultants,
  • Communication with the clients and also with the internal users, processing their requirements to customize processes and systems to their needs,
  • Client relationship

Account Management – Account management of clients in BAU (Business as usual):

  • Change Management,
  • Maintain the service quality and look for opportunities for services extension and continuous improvement,
  • Single point of contact and escalation point,
  • Service Management Review,
  • Billing – preparation and revision of invoice inputs and potential clarification with clients,
  • Client relationship

Requirements

  • Experience in a similar position (Project Management, Account Management, Management of clients requests) for at least 3 years
  • Knowledge of English at advanced level (C1)
  • Advanced knowledge of Microsoft 365, Basics of Microsoft Project
  • Payroll or accounting background is advantage
  • Great communication (both written and verbal), presentation skills and pro-client approach
  • Strategic thinking, negotiation, attention to detail, organizational and decision-making skills are expected
  • Ability to speak any other foreign language than English is an advantage

What we offer

Development

  • Work on interesting projects for international company
  • New challenges and opportunities for career growth
  • Various trainings for improvement of professional and soft skills
  • Language training during working hours

Appreciation, events and culture

  • Motivational bonus system
  • Remuneration for the recommendation of a new colleague/client
  • Yearly THE ACES company awards
  • Teambuilding activities and company celebrations
  • Rich CSR program and volunteer activities within the work

Healthy lifestyle

  • Healthy weeks
  • Massages at the workplace during working hours
  • MultiSport cards partially paid by the employer
  • Participation in the public sport events

Flexibility and work-life balance

  • Home office
  • Flexible working hours
  • Inspirational workshops connected to lifestyle topics and personal development
  • Events for children
* The final salary will depend on the skills and experience of the candidate.

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Why you will love this job

At Accace, we believe in creating more than just a workplace; we build a community. Our open company culture fosters an environment where everyone feels like a team member, connected by common values that we live by each day. With embracing open book management, we empower our team to work transparently, guided by principles of excellence, trust, cooperation, commitment, passion, and flexibility. Joining us means being part of a dynamic ecosystem where your growth is nurtured, your creativity is valued, and where your unique perspectives help shape a collective success. If you’re looking to thrive in a setting that encourages collaboration and personal fulfillment, you are at the right place.

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Who you will be working for

Accace was founded in 2006 as a local accounting firm of 34 employees. Already from the beginning, we noticed our clients’ need to have their internal processes optimized by a single outsourcing provider, which shaped our next steps and company focus. After more than 15 years on the market, Accace has developed into an innovative, full-range BPO and advisory provider, engaging nearly 2,500 professionals and serving over 15,000 clients internationally. Our mission is to support our clients, colleagues and partners in reaching their dreams, while leaving a positive imprint on the world. Guided by our strong values of excellence, cooperation, flexibility, passion, trust, and commitment, we succeed by achieving goals that involve more than just financial accomplishments.
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