The future of outsourcing: Consulting-driven payroll and accounting services | Interview

Outsourcing has become far more than a support function. For many businesses, it is a strategic partnership that ensures stability, compliance and confidence, especially when operating across multiple jurisdictions. The future of outsourcing is defined by this shift, where companies seek not just operational help but true business advantage. At Accace, outsourcing blends reliable delivery with strong consultancy, helping clients understand risks, improve processes and make informed decisions. We spoke with Jana Vasilenková, Head of BPO at Accace, about how we define accounting and payroll excellence today and how technology, expertise and international coordination shape the future of outsourcing.

Accace is known for its high standards in accounting and payroll delivery. How do you define excellence in outsourcing today?

Excellence today goes beyond compliance and accuracy. Those are the basics. What truly matters is how consistently and predictably we deliver, how clearly we communicate and how effectively we support clients in their decision-making.

A strong outsourcing partner must also act as an advisor. Our teams help clients interpret results, understand regulatory changes and identify improvements in their internal processes. When precise service delivery is paired with meaningful advisory, outsourcing becomes a genuine business advantage.

“When precise service delivery is paired with meaningful advisory, outsourcing becomes a genuine business advantage.”

Jana Vasilenková | Head of BPO at Accace

Technology plays a big role in how we serve clients. How do these tools help our teams stay one step ahead of clients’ needs?

Technology allows us to work more efficiently and with a higher level of accuracy, but it also enhances the way we collaborate with clients. Automation reduces repetitive manual tasks and frees our specialists to focus on complex matters where their judgement adds value.

Digital platforms, dashboards and integrated workflows give both our teams and clients instant visibility of key information. This transparency enables earlier detection of issues and faster decision-making. Ultimately, technology helps us move from reactive problem-solving to proactive guidance.

With operations across many countries, consistency is key. How do you ensure quality and compliance across all our offices and partners globally?

Consistency depends on shared standards, structured processes and strong cooperation underlined with transparent communication. All Accace offices follow the same internal guidelines, methodologies and quality controls, ensuring that clients receive the same experience regardless of location.

How do you see the outsourcing function evolving in the next few years and what is Accace doing to prepare for that?

Outsourcing is moving closer to consultancy. Clients expect not only accurate outputs but also commentary and practical recommendations. They want a partner who understands their business and stays long-term by their side.

We are preparing for this by strengthening our advisory capabilities within accounting and payroll, training our teams to interpret results and communicate them clearly and investing in technology that supports automation and interactive data sharing. The future will require both technical excellence and strategic insight and we are developing both.

Many of our clients mention the personal touch they experience despite automation. How do we balance human expertise with technology?

Technology is a powerful enabler, but it does not replace human understanding. Clients value having a specialist who knows their company, understands their priorities and can guide them through questions or challenges.

By allowing technology to handle routine workflows, our experts have more time to provide this human support. This balance of efficient automation combined with thoughtful, personalised communication is something clients repeatedly highlight as a strength of Accace.

In your opinion, what makes Accace’s outsourcing services stand out among competitors?

I would point to our three pillars:

• Competence ensures our outputs are accurate, compliant and supported by clear explanations, provided by industry talents.
• Technology gives clients visibility, speed and confidence in their data, with an added flexibility thanks to our in-house IT and integration teams.
• Community, or our global business network of offices and partners across 60+ locations, allows us to deliver consistent services even in complex, multi-country structures without a compromise on quality.

But the real differentiator is how these elements come together. We are not only processing data; we are helping clients understand it, use it and move forward with clarity. That combination of outsourcing and consultancy is what sets Accace apart.

Consulting-driven payroll and accounting, built for growth

Strengthen your operations and get ready for the future of outsourcing with Accace. We bring together accurate service delivery, informed advisory support and smart technology to help companies manage accounting, payroll and multi-country operations with confidence. Whether you need reliable processing, clear interpretation of results or guidance on improving your workflows, our teams are ready to support your growth.

Jana Vasilenková

Head of BPO | Accace

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