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Access to emerging technology solutions ranks among the most important expectations imposed on BPO and payroll outsourcing service providers in addition to lower costs, standardization of processes and consistent service delivery. The usage of technology is directly linked to better customer experience, but in the field of payroll outsourcing, this elevated experience must be provided to both employees and HR teams.
The challenge of the services related to payroll and HR outsourcing is to offer a self-service portal for employees and HR teams, as a complementary part of the delivery. In general, the motivation for switching to a cloud portal solutions is driven not only by the companies’ desire to replace the traditional and inflexible on-premise systems, but also by the employees’ increasing inclination (if not straightforward preference) to communicate and interact virtually.
Usually, the basic package of the employee portal offers an electronic management of payslips, access to HR documents and archive, document exchange channel, workflows, tasks management and inquiry handling.
The self-service offers the freedom to employees to manage various tasks on their own, without the need to ask their payroll or HR team for assistance. Among others, the most appreciated functions of the portal are the following:
24/7 online availability of the portal from all devices
Organized archive of all payslips, contracts and other HR documents
Better tasks management over clear workflows with notification alerts
User-friendly and customized interface
Payroll inquiry handling with easy to track communication
Secure environment for the sharing of payslips and other sensitive information
Functionality to handle vacations, sick days or other requests for time-off
The implementation of a single cloud platform for employees with unified features gains even more importance for HRM teams in case of a multi-country service delivery. It helps to achieve a highly effective payroll service delivery system by the means of:
The usage of the employee self-service portal goes far beyond the management of payslips and documents only. Other commonly used functions are the time and attendance management, benefits-related administration, settlement of business travels, evaluation process of employees, process management of on-boarding and leaving, administration of trainings and much more.
The highly transparent, trackable and measurable system for virtual interaction with employees also requires a very well-functioning evaluation system for measuring quality and satisfaction, aiming for the constant improvement of customer experience and redefining the service delivery of payroll outsourcing.
Our service portfolio covers: